Privacy Policy

Company: Gentlebrook (“we,” “us,” “our”)
Phone: (330) 877-7700Service providers/Processors: hosting, cloud storage, analytics, email/SMS, customer support, payment processing, fulfillment, security, and fraud prevention



Email: WebsiteContact@gentlebrook.orgAdvertising/analytics partners: for measurement and interest-based ads where permitted (see “Cookies & Tracking” and “Your Choices”)Postal: 880 Sunnyside St SW, Hartville, OH 44632



We do not sell personal information for money. We may share information with:Postal: 880 Sunnyside St SW, Hartville, OH 44632
Email: WebsiteContact@gentlebrook.org

Legal & compliance: to comply with laws, lawful requests, or protect rights, safety, and security
Sharing Your InformationPhone: (330) 877-7700
Gentlebrook








This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at gentlebrook.org and related sites, apps, or services that link to this Policy.Data RetentionContact us for questions or to exercise your rights:Comply with legal obligations




We keep personal information only as long as necessary for the purposes described above, including to meet legal, tax, audit, or accounting requirements. When no longer needed, we delete or de-identify data.




Detect, investigate, and prevent fraud, abuse, security risks, and violations of our termsInformation We Collect
We may update this Policy from time to time. The “Effective Date” above shows when it last changed. Material changes will be communicated and take effect on the date posted unless otherwise stated.




We collect information in three ways:SecurityChanges to This PolicySend marketing communications as permitted by law (you can opt out at any time)




We implement administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

a) You provide it to us

Personalize content and measure performance

If you post content such as reviews or comments, that information may be public. Do not share information you prefer to keep private.
Contact details: name, email, phone, address



Children’s PrivacyUser-Generated ContentCommunicate about accounts, updates, transactions, and customer support



Account details: username, passwordWe do not knowingly collect personal information from children. If you believe a child provided personal information, contact us at WebsiteContact@gentlebrook.org to request deletion.




Process orders/payments and deliver products/services

Our site may link to third-party websites, apps, or services that we do not operate. This Policy does not apply to those third parties. Review their privacy policies before providing information.
Order & payment info: billing, shipping, last four digits of card (full card data handled by our payment processor)



Cookies & TrackingThird-Party Links & ServicesProvide, operate, secure, and improve the website



Communications: support requests, survey responses, job applications, other messagesWe and our partners use cookies, pixels, SDKs, and similar technologies to operate the site, remember preferences, analyze traffic, and personalize content/ads.




We may use information to:

Account: Update certain information via your account settings (if applicable) or by contacting us.

Necessary cookies: essential for site functionality
How We Use Your InformationMarketing preferences and consents







Analytics cookies: help us understand usage and improve servicesCookies/Ads: Use the Cookie Settings tool and adjust browser settings. You can also visit industry opt-out pages (e.g., NAI/DAA) where available.
b) Collected automatically

Payment processors, analytics providers, advertising networks, social media platforms, fraud-prevention partners, and business partners



Device/usage data: IP address, browser type, device identifiers, pages viewed, links clicked, referring/exit pages, timestampsAdvertising cookies: enable interest-based advertising where permitted
c) From third parties (where permitted)

Marketing: Unsubscribe links are included in marketing emails. For SMS, reply STOP.






Your ChoicesCookies, pixels, local storage, and similar technologies (see “Cookies & Tracking”)